Refund and Returns Policy

Last Updated: October 1st, 2025

At Ultra Saffron Company (USC), your satisfaction is our highest priority. We take great pride in offering only the finest saffron and premium-quality spices. If for any reason you are not completely satisfied with your purchase, we are here to make it right.

Returns

We accept returns of unused and unopened products within 30 days of your purchase date. Returned items must be received in their original packaging and in good condition to qualify for a refund.

If you are unhappy with any product purchased directly from Ultra Saffron Company, please contact us within 30 days of receiving your order, and our team will gladly assist you with your return.

Refunds

Unopened products purchased through our online store may be returned within 30 days of the request for a full refund of the product price.

Please note:

  • Refunds are issued to the original form of payment used at checkout.

  • Any shipping costs from the original order are non-refundable.

  • Return shipping costs are the responsibility of the customer.

  • If a returned item was part of a promotional offer or bundle, the value of the promotional item will be deducted from the total refund.

  • Free promotional items and gift cards cannot be returned or refunded.

  • Promotional pricing will be applied in determining the final refund amount.

Refunds will be processed once the returned product is received and inspected by our team.

Exchanges

If you are not satisfied with a product you purchased within the last 180 days, please contact our customer support team. We’ll review your concern and do our best to provide a fair solution, which may include an exchange or store credit.

Please note that free promotional items are not eligible for exchange.

How to Return a Product

To initiate a return, please contact us for return authorization and shipping instructions. Once approved, please send your product to:

📦 Ultra Saffron Company
Los Angeles, CA
✉️ Email: support@uscsaffron.com

Customer Support

Our customer care team is always happy to assist you with any questions about returns, exchanges, or product concerns.

📧 Email: support@uscsaffron.com
🌐 Website: https://uscsaffron.com

Ultra Saffron Company stands behind the purity and authenticity of every thread we sell. Your trust means everything to us, and we’re committed to ensuring your saffron experience is nothing short of exceptional.

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French Bouillabaisse

Origin: France 🇫🇷
Why Saffron Matters: It’s the defining note in this Provençal seafood stew, balancing the richness of fish and shellfish with a delicate floral spice.

Ingredients:

  • 2 tbsp olive oil

  • 1 onion, chopped

  • 2 cloves garlic, minced

  • 1 tomato, chopped

  • ½ tsp USC saffron threads

  • 1 lb mixed fish and shellfish (cod, mussels, shrimp)

  • 3 cups fish stock

  • Herbs: thyme, bay leaf, parsley

Method:

  1. Sauté onion and garlic in olive oil.

  2. Add tomato and herbs; cook for 5 minutes.

  3. Bloom saffron in warm fish stock, then add to pot.

  4. Simmer gently, add seafood, and cook until tender.

  5. Serve with rouille sauce and crusty bread.

Indian Saffron Kulfi (Frozen Dessert)

Origin: India 🇮🇳
Why Saffron Matters: It infuses the dessert with a luxurious aroma and creamy golden hue — authentic kulfi depends on real saffron, not artificial color.

Ingredients:

  • 2 cups whole milk

  • ½ cup sweetened condensed milk

  • ¼ cup heavy cream

  • ½ tsp USC saffron threads

  • ¼ tsp cardamom powder

  • Chopped pistachios (optional)

Method:

  1. Warm milk, condensed milk, and cream in a saucepan.

  2. Bloom saffron in 2 tbsp warm milk for 10 minutes, then add it in.

  3. Add cardamom; simmer until mixture thickens.

  4. Pour into molds, freeze overnight.

  5. Garnish with pistachios before serving.

Spanish Paella Valenciana

Origin: Spain 🇪🇸
Why Saffron Matters: Saffron gives paella its signature golden color and rich earthy aroma — without it, paella loses its authenticity.

Ingredients:

  • 1½ cups short-grain rice (like Bomba)

  • 1 pinch USC saffron threads

  • 3 cups chicken or seafood broth

  • ½ lb chicken or seafood (shrimp, mussels, or a mix)

  • 1 red bell pepper, sliced

  • 2 cloves garlic, minced

  • Olive oil, paprika, salt

Method:

  1. Sauté garlic, pepper, and protein in olive oil.

  2. Add rice, toast lightly.

  3. Bloom saffron in warm broth, then pour over rice.

  4. Simmer without stirring until rice absorbs the liquid and forms a crust (socarrat).

  5. Rest for 5 minutes before serving.

Persian Saffron Rice (Tahdig)

Origin: Iran 🇮🇷
Why Saffron Matters: It’s the soul of Persian cuisine — pure saffron gives the rice its golden hue, floral aroma, and subtle sweetness.

Ingredients:

  • 2 cups basmati rice

  • ½ tsp USC saffron threads, crushed

  • 3 tbsp hot water

  • 2 tbsp butter or ghee

  • Salt to taste

  • Optional: 1 potato (for a crispy bottom crust, “tahdig”)

Method:

  1. Rinse and parboil rice until slightly tender.

  2. Bloom saffron: steep crushed threads in hot water for 10 minutes.

  3. In a non-stick pot, melt butter; optionally add thin potato slices.

  4. Layer rice, drizzle saffron water evenly, cover and steam for 30–40 minutes.

  5. Flip to reveal golden crispy tahdig.